Privacy Policy k138

1. Information We Collect

When you register an account or use k138 services, we may collect the following categories of information:

Personal Identity Information:

• Full name as shown on your identity card (MyKad) or valid travel document
• Date of birth for age verification purposes (21 years and above)
• Identity card number (MyKad) or passport number
• Active email address and mobile phone number
• Current residential address

Financial Information:

• Bank account or e-wallet details used for deposits and withdrawals
• Transaction history conducted through our platform, including deposits using Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency
• Payment records related to gambling activity in your account

Usage and Technical Information:

• IP address, device type and browser information you use
• Login data including access times, pages visited and game activity
• General geographic location based on IP address (not precise GPS)
• Cookie and website tracker data — see Section 4 for more information

All this information is collected directly from you during the registration process or automatically during your use of our website.

2. How We Use Information

k138 uses the personal information collected solely for legitimate purposes necessary for the operation of our platform. The main uses are as follows:

Account and Identity Management:

• Creating and verifying new player accounts in accordance with international licensing requirements
• Processing login requests, password changes and profile updates
• Verifying player age — only individuals aged 21 and above are permitted to use the k138 platform

Financial Transaction Processing:

• Processing deposits and withdrawals securely through the available payment methods
• Identifying and preventing fraud, money laundering and suspicious financial activity
• Resolving disputes related to deposit or withdrawal transactions

Customer Support and Communication:

• Providing 24/7 customer support via live chat and email in Malay and English
• Sending important account notifications such as transaction confirmations and security alerts
• Informing players about policy updates, service changes or relevant bonus information

Regulatory Compliance:

• Meeting the reporting and compliance obligations set by the international licensing body
• Supporting mandatory Know Your Customer (KYC) procedures required of all licensed operators
• Retaining transaction records for the period required by applicable law

3. Disclosure to Third Parties

k138 does not sell your personal information to any external party. However, there are certain situations where we need to share information with selected parties:

Payment Service Providers:

To process deposit and withdrawal transactions, we share the necessary financial information with licensed payment processors that handle Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency transactions. All these providers are bound by strict confidentiality agreements.

Game Software Providers:

Third-party game providers that supply slot, live casino and other game content on our platform may receive usage data required for the technical operation of the games. This data does not include your financial information or full identity details.

Regulatory Bodies and Legal Authorities:

k138 will disclose personal information to international licensing bodies, law enforcement agencies or courts where required by law or a valid court order. We will notify you where permitted by law.

4. Cookies and Tracking Technologies

The k138 website uses cookies and similar tracking technologies to improve your experience and ensure the website functions correctly.

Types of cookies we use:

• Essential Cookies: Required for basic website functions such as login sessions, game preferences and language settings. The website cannot function without them.
• Analytics Cookies: Help us understand how players interact with the website, which pages are visited most often and the time spent on each section. This data is collected anonymously.
• Functional Cookies: Store your preferences such as preferred language, interface layout and display settings so they do not need to be set again each time you log in.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on our website.

5. Data Storage and Security

The security of your personal information is a top priority for k138. We take appropriate technical and organisational measures to protect your data from unauthorised access, loss or misuse.

Security measures we use:

• Data encryption during transmission using Transport Layer Security (TLS) protocol
• Encryption of stored data using industry-level encryption standards
• Strict internal access controls — only authorised staff may access player personal information
• Continuous system monitoring to identify and address any security threats
• Regular security reviews and audits by independent third parties

Data Retention Period:

k138 retains your personal information for as long as your account is active or as long as needed to provide services to you. Financial transaction records are retained for the period required by applicable legal and licensing obligations. After that period, data will be securely deleted or anonymised.

6. Your Rights as a User

As a k138 player, you have certain rights regarding your personal information. k138 is committed to respecting and facilitating these rights:

• Right of Access: You may request a copy of the personal information we hold about you. This request will be processed within a reasonable timeframe.
• Right of Rectification: If you find that any information in your account is inaccurate or outdated, you have the right to request that it be corrected promptly.
• Right of Erasure: In certain circumstances, you may request that your personal information be deleted. Please note that some data may need to be retained for legal compliance purposes.
• Right to Object: You may object to the processing of your information for specific purposes such as marketing communications. Objection requests will be honoured within the specified timeframe.
• Right to Data Portability: You may request your personal data in a machine-readable format for transfer to another platform, subject to applicable technical and legal requirements.

To exercise any of the above rights, please contact the k138 customer support team via live chat or email. We will process your request promptly and keep you informed of its progress within a reasonable timeframe.

7. Children's Privacy and Age Restrictions

k138 takes child protection responsibilities very seriously. All players who register are required to confirm that they are 21 years of age or older during the registration process. Our identity verification (KYC) procedures are designed to detect and prevent registration by underage individuals.

Should k138 discover that personal information has been collected from an individual who has not reached the required age, we will take immediate steps to delete that information and close the account in question without prior notice. Any account balance in such cases will be handled in accordance with the relevant licensing policies.

8. Links to Other Sites

The k138 website may contain links to third-party websites or services in certain contexts. This Privacy Policy applies only to the k138 website at the domain k138.vip and services operated directly by us.

k138 is not responsible for the privacy practices or content of external websites that may be accessed through links on our platform. We encourage you to read the privacy policy of each website you visit independently.

9. Changes to This Policy

k138 reserves the right to update or modify this Privacy Policy from time to time in line with changes to laws, licensing requirements, or our operational practices. Any changes made will take effect as soon as they are published on this page.

For changes that are material or significant, k138 will notify registered players via their registered email or in-account notification at least seven (7) days before the changes take effect, to give you time to review and understand the relevant changes.

The "Last Updated" date shown at the top of this policy will be updated each time changes are made. Your continued use of the k138 platform after any changes take effect will be considered as your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information by k138, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the website
• Email: [email protected]
• Support languages: Malay and English

Our team is ready to help you understand how your personal information is managed and to ensure your privacy rights are fully respected.